Electronic Services Group

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Benefitsservices

Unparalleled Technical Expertise

At Thomas Electronics Services Group (ESG), we offer unparalleled technical expertise, integrated logistical support, comprehensive coverage and a full range of after-sales technical support. Our repair procedures are developed to provide efficient and cost-effective results at both component and board levels. Our in-house engineering resources, honed from years of experience, coupled with state-of-the-art equipment, are second to none in Australia. The list of products that we support includes, but is not limited to:

  • LCD/CRT Monitors
  • LCD TVs
  • Plasma TVs
  • DSTN
  • Monochrome Panels
  • Projectors
  • Laptop Computers
  • Personal Digital Assistants (PDA)
  • Plasma Panels
  • LCD Panels


Our in-house engineering resources also enable us to customise repair, rework and refurbishment solutions to cater to clients with ad-hoc requirements. 

To consistently maintain and upgrade the world class level of technical support and services that our clients have come to expect from us, we are constantly looking to invest in newer and better technologies and equipment. Our current facilities include a class 3.5 and class 3500 (US standards 100 and 100,000 respectively) clean room, as well as state-of-the-art equipment for LCD and plasma repairs.

Comprehensive Nation-Wide Coverage

Thomas ESG is the largest third party repairer of electronic display systems in the southern hemisphere, and we offer comprehensive coverage via our extensive network of satellite workshops and authorised agents all across Australia.

  • Branch office in Brisbane and agents in all other  Australian capital cities
  • Real-time computer system to provide up-to-date information on job status and inventory level
  • National call-centre to co-ordinate prompt responses to service calls

Real-Time Online Service Support

Thomas ESG is committed to establishing an industrial leadership role in customer reporting. To that end, we have progressively been implementing and upgrading the ACCPAC online accounting system for use in our day-to-day operations. All jobs are tracked throughout each phase of the repair process. The system is periodically customised for Thomas ESG's specific business management requirements and has been able to dramatically increase efficiency throughout all administration and reporting procedures.

Features include:

  • Remote system accessibility for service providers and inter-state offices
  • Real-time technology to provide accurate up-to-the-moment information in job status or inventory
  • Refinement of workflow processes
  • Automation of work and reporting processes

Automated warranty, fault analysis and service reporting can also be adapted to meet specific client requirements.

Some of the Clients Supported by Thomas ESG

  • IBM
  • Sony
  • Eizo
  • AOC-TPV
  • Samsung
  • Sun Microsystems
  • Mitsubishi
  • LG Electronics
  • Hewlett Packard...and many more


In addition,Thomas ESG is currently one of the designated support facilities for electronic display units used by the Australian Defence Force, as well as the New Zealand Defence Force.

Integrated Call-Centre Facilities

Located in our Milperra head office, the Thomas ESG call-centre is a dynamic and professional set-up designed to handle high volume service and enquiry calls.

The call-centre utilises state-of-the art equipment for call processing identification and routing on specified parameters. Clients can choose to have ESG act as their proxy customer interface via the call-centre, which will further enhance the support process for end-users.

Integrated Logistical Support

Thomas ESG provides a one-stop solution to cater to all after-sales support requirements of clients, including, but not limited to:

  • End-user after-sales interface
  • Spare parts management
  • Buffer stocks management
  • Returned Material Authorisation (RMA) management
  • Rework and refurbishment projects
  • Warehousing and inventory management
  • Equipment disposition